Comments on: Are Consumers okay with being treated like crap?

By: TheCoolestCool

TheCoolestCool — Sat, 13 Mar 2010 00:38:33 +0000

Good to know some people out there really do have a sense of common courtesy. Its rare – Very, very rare. Hold on to that quality – It'll definitely do you more good than bad.

Thanks for the comment Molly!

By: Molly

Molly — Fri, 12 Mar 2010 23:47:51 +0000

I don't agree with the consumer having to make the employee smile–I work at a gym four days a week, and earn below minimum wage. The money isn't all that important, however, and I always, ALWAYS make it a point to smile and say 'hi' to each person who comes in and say 'have a good day' when they're leaving. It's just common courtesy. Although I do wonder: if a person treats their potential customers that way, you have to wonder what their relationship with family and friends is like.

By: TheCoolestCool

TheCoolestCool — Fri, 12 Mar 2010 18:51:26 +0000

Consumers have more power than ever right now. While I believe a lot of consumers abuse this power (See Kevin Smith) – that's besides the point. The point is, that no matter if its a film producer or a local artist; employers need to recognize that these users now have a more powerful voice than ever.

One tweet, one facebook update or better yet a video; could easily damage a brand in the matter of hours. The sooner employers start caring again, the better.

By: Dylan Blanchard

Dylan Blanchard — Fri, 12 Mar 2010 18:16:48 +0000

That is most certainly ridiculous.
In the world that we live in today, where word can be spread to hundreds in mere minutes the customers can either be your best friend or worst enemy - and the choice is that of the employee/owner.

Create an experience worth sharing... and hopefully a positive one.
Good post!

Dylan